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FAQ

At Metal Fences & Spikes, we understand that you may have some questions about our products and services. We have compiled a list of the most frequently asked questions and their answers to help you make an informed decision. If you can't find the answer you're looking for, feel free to contact us directly and we'll be happy to assist you.

  • How can I contact customer support for general inquiries?
    You can reach our customer support team at our mail addresses for any general questions or concerns. - hello@mooden.co - fencespike@gmail.com or Contact Us page.
  • What is the handling and production time for my order after payment?
    After payment, it takes 2 - 5 days of handling, plus the business day specified in the production time, which is approximately 1-2 weeks for customizable products.
  • How long will it take for my package to be delivered?
    The estimated delivery time for your package is 1-3 or 3-7 days, depending on your current country. Please note that this estimated time may vary by (+/-) 1-2 days.
  • Does the shipping time vary for bulk or special orders?
    Yes, shipping times may vary for bulk and special orders. For detailed information, you can contact us at hello@mooden.co
  • Who is responsible for duties, custom fees, and associated fees for international orders?
    Customers are responsible for any duties, custom fees, or associated fees. Please check with your local post office or on the web for customs information and potential fees in your country.
  • What if I provide incorrect contact information or address?
    Customers are responsible for the correctness of the contact information and addresses provided. The seller cannot be held responsible for transactions arising from misinformation.
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